Outcomes Focused, Child Centred
Northern Education Trust

Outcomes Focused, Child Centred
Northern Education Trust

Complaints policy

The Northern Education Trust is committed to ensuring that all children and young people are provided with a first class educational experience and that each Academy works in a productive and positive partnership with all parents, carers and other members of the public. However, if a parent/carer or member of the public feels that a situation has arisen that they are unhappy about then they have a right to make a complaint. Any and every complaint made will be taken seriously and dealt with swiftly and professionally. All parents/carers and members of the public will be made aware of this policy and the procedures to follow if they wish to make a complaint.

Please view the following policies:

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Freebrough Academy is a member of the Northern Education Trust.
We constantly focus on standards as we understand outcomes are paramount. Our decision making is driven entirely by what is best for children. By doing this we enhance the life chances of the children and young people in our care.